FAQ/POLICIES

HOURS + CONTACT:

Please e-mail me with any questions, as I'm always happy to help with your builds! I answer e-mails Mon-Sat, but only twice a day to limit the time. If you haven't heard back from me within 48 hours, then something may be wrong.

SHIPPING POLICY:

I ship six days a week, with 95% of all packages going out within 24 hours! If your package is to be delayed in shipping more than 48 hours, I will alert you by e-mail. I am not responsible for shipping costs due to incorrect or incomplete addresses, so please double check your address when you order!

Most USA packages are delivered within 2-3 days shipping via USPS (US Post office). I'm 100% at their mercy for packages arriving on time. Because of this, I can't guarantee package delivery times. I don't recommend using next-day service, as there's no guarantee it will arrive to you on time, due to my location.

*Please note, that LiPo packages will travel via ground-only transit and to USA destinations only, regardless of the shipping method chosen. LiPo delivery is commonly up to two weeks, but often less.

COMISSIONS:

I'm currently not accepting commission. While I love working on custom builds, there simply isn't enough time to handle these requests. 

SPONSORSHIP:

I'm PASSIONATE about this hobby and our community. In 2018, I was a primary/top-tier sponsor for EndWar, RagnarOktoberfest, the Dart Warz annual tournament, and several individual teams. I will always consider sponsorships, but do have a limit as I intend to continue the past year's sponsorships.

RETURN POLICY:

I'll accept any item back within 30 days of receipt. Items must be either unused, or in sellable condition. Customers are expected to cover shipping costs unless a mistake has been made on our end. Please e-mail me if you have questions, as I always want to make sure you're happy with your purchases!

PACKAGING:

All of packaging is we use is made from recylced paper. We reuse as much as possible. As such, you may receive used packaging material on some orders.