FAQ/POLICIES

PRIVACY POLICY:

We do not sell, share or store any customer information beyond what is needed for shipping and order communication. We will not e-mail you unless you are opted in.

GIFT + CONCEALED PACKAGING:

All of our packaging is currently branded with obvious Out of Darts logos. If you'd like your packaging concealed for a gift order, please e-mail or message us right away after placing your order!

HOURS + CONTACT:

Please e-mail us with any questions, as we are always happy to help with your builds! We answer e-mails Monday-Friday, but only twice a day.

SHIPPING POLICY:

We ship five days a week, Monday-Friday, with most orders going out same day, or next day. Orders placed after our mail pick-up on Friday will generally ship out on Monday, or Tuesday if it requires a 3D print. Please note that some products may have a longer 3D print lead-time we will note any additional print lead-times within the product description.  Out of Darts is not responsible for shipping costs due to incorrect or incomplete addresses, so please double check your address when you order!

SHIPPING DELAYS:

USPS, UPS and DHL are currently experiencing a high volume of mail during the pandemic. Most USA packages are delivered within 2-7 days shipping via USPS (US Post office), but tracking scan updates and delivery times have been slowed substantially. We take full responsibility in getting your package to you regardless of carrier loss or mishandling.

We are 100% at their mercy for packages arriving on time. Because of this, we do not guarantee package delivery times, and can't offer refunds on shipping due to a missed delivery expectation.  We do not offer next-day service, as there's no guarantee it will arrive to you on time, due to my location.

Additionally, all 3D printed items will need to be printed prior to shipping, depending on your color selection and product, this may delay your shipment up to a few days.

*Please note, that LiPo packages will travel via ground-only transit and to USA destinations only, regardless of the shipping method chosen. Orders containing LiPo Batteries will take longer to arrive due to the way that carriers must handle these types of batteries (they cannot go on planes).  We currently offer two ground-only shipping methods, UPS Ground, and USPS Parcel Select Ground.   UPS Ground typically takes 1-2 weeks to arrive, and USPS Parcel Select Ground generally take 2-4 weeks to arrive.

INTERNATIONAL SHIPPING + DUTIES/IMPORT:

We ship to nearly every country worldwide. Customers are 100% responsible for all Duty/VAT/Customs fees, so please check on your own countries policies for expected costs involved. We do not offer express services for international, due to the high cost and poor reliability.

International delivery times are generally between 2-5 weeks. Please expect longer shipping times during the coronavirus outbreak worldwide. We do not offer shipping timeframe guarantees, but do take 100% responsibility for your package arriving safely.

COMISSIONS:

We are currently not accepting custom mod commissions. While we love working on custom builds, there simply isn't bandwidth available to handle these requests. 

SPONSORSHIP:

I'm PASSIONATE about this hobby and our community. In 2019, I was a primary/top-tier sponsor for EndWar, RagnarOktoberfest, the Dart Warz annual tournament, and several individual teams. I will always consider sponsorships, but do have a limit as I intend to continue the past year's sponsorships.

RETURN POLICY:

I'll accept any item back within 30 days of receipt. Items must be either unused, or in sellable condition. Customers are expected to cover shipping costs unless a mistake has been made on our end. Please e-mail me if you have questions, as we always want to make sure you're happy with your purchases!

PACKAGING:

All of packaging is we use is made from recylced paper. We reuse as much as possible. As such, you may receive used packaging material on some orders.

WHERE TO PLAY AND MEET LUKE:
You can play with Luke at his home group in Washington state, the Pacific Northwest Nerf Club (PANNC)

Luke and Out of Darts also sponsor EndWar (rotating USA location) and Ragnarocktoberfest (California Bay Area) each year. 

WAREHOUSE + LOCAL PICKUP:
We offer local pickup at OOD HQ in Vancouver, WA in the USA Monday-Friday 9AM-4PM. Due to the covid pandemic, we aren't able to offer tours at this time. Select local pickup at checkout if you intend to pickup at our warehouse.

CUSTOM COLORS:
You can view our current color options here. We are happy to take on custom color orders for printing. Filament must be a brand that's compatible with our print settings. These include Proto-Pasta Prusament, Atomic, Hatchbox and Fillamentum. We may consider brands outside of these, but can't guarantee print results.