FAQ/POLICIES

GIFT + CONCEALED PACKAGING:

All of our packaging is currently branded with obvious Out of Darts logos. If you'd like your packaging concealed for a gift order, please e-mail or message us right away after placing your order!

HOURS + CONTACT:

Please e-mail me with any questions, as I'm always happy to help with your builds! I answer e-mails Mon-Sat, but only twice a day to limit the time. If you haven't heard back from me within 48 hours, then something may be wrong.

SHIPPING POLICY:

I ship six days a week, with 95% of all packages going out within 24 hours! If your package is to be delayed in shipping more than 48 hours, I will alert you by e-mail. I am not responsible for shipping costs due to incorrect or incomplete addresses, so please double check your address when you order!

Most USA packages are delivered within 2-3 days shipping via USPS (US Post office). We are 100% at their mercy for packages arriving on time. Because of this, I can't guarantee package delivery times. I do not offer next-day service, as there's no guarantee it will arrive to you on time, due to my location.

*Please note, that LiPo packages will travel via ground-only transit and to USA destinations only, regardless of the shipping method chosen. LiPo delivery is commonly up to two weeks, but often less.

INTERNATIONAL SHIPPING + DUTIES/IMPORT:

We ship to nearly every country worldwide. Customers are 100% responsible for all Duty/VAT/Customs fees, so please check on your own countries policies for expected costs involved. We do not offer express services for international, due to the high cost and poor reliability.

International delivery times are generally between 2-3 weeks. Please expect longer shipping times during the coronavirus outbreak worldwide. We do not offer shipping timeframe guarantees, but do take 100% responsibility for your package arriving safely.

COMISSIONS:

I'm currently not accepting commission. While I love working on custom builds, there simply isn't enough time to handle these requests. 

SPONSORSHIP:

I'm PASSIONATE about this hobby and our community. In 2019, I was a primary/top-tier sponsor for EndWar, RagnarOktoberfest, the Dart Warz annual tournament, and several individual teams. I will always consider sponsorships, but do have a limit as I intend to continue the past year's sponsorships.

RETURN POLICY:

I'll accept any item back within 30 days of receipt. Items must be either unused, or in sellable condition. Customers are expected to cover shipping costs unless a mistake has been made on our end. Please e-mail me if you have questions, as I always want to make sure you're happy with your purchases!

PACKAGING:

All of packaging is we use is made from recylced paper. We reuse as much as possible. As such, you may receive used packaging material on some orders.

WHERE TO PLAY AND MEET LUKE:
You can play with Luke at his home group in Washington state, the Pacific Northwest Nerf Club (PANNC)

Luke and Out of Darts also sponsor EndWar (rotating USA location) and Ragnarocktoberfest (California Bay Area) each year.