Refund policy
The Out of Darts Difference
Here at Out of Darts, we pride ourselves on providing unparalleled customer service through extensive product testing and development, crystal-clear video overviews and tutorials, and expert documentation and support! While we are legally obligated to outline our policies below, rest assured, we will go above and beyond to take care of you. We thank you for your continued support!
If you have any questions, don’t hesitate to reach out!
90-Day Return Policy
We accept returns within 90 days of successful delivery. Any extensions of this return window beyond 90 days are strictly at the sole discretion of Out of Darts.
To be eligible for a full refund of the purchase price with the original payment method, all items must be unused, in the same condition that you received them, and preferably in their original packaging.
- Customer Responsibility: Customers are expected to cover return shipping costs unless otherwise noted.
- Condition Rules: If the items you are returning are used, damaged, or in an unusable condition, any refund will be granted in the form of in-store credit.
- Customization & Labor Fees: Labor for all fully assembled blasters is non-refundable. Unless the order is canceled before 3D parts have started printing, 3D-printed blasters and parts can only be returned for in-store credit.
- Hazardous Materials: We do not accept returns for hazardous materials, including flammable liquids or gases and physically damaged LiPo batteries. Please get in touch with us if you have questions or concerns about your specific item.
- European Union Cooling-off Period: If merchandise is being shipped into the EU, you have the right to cancel or return your order within 14 days for any reason and without justification.
How to Start a Return:
Please email orders@outofdarts.com with your receipt or proof of purchase. Do not send items back without first requesting a return!
Approved returns can be sent to:
Out of Darts
ATTN: RETURNS
9321 NE 72nd AVE Suite D-11,
Vancouver, WA 98665, United States
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded to the agreed payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If more than 15 business days have passed since we approved your return, please contact us.
90-Day Limited Warranty
Out of Darts warrants all products sold against manufacturing defects for 90 days from the date of delivery. Any extensions of this warranty coverage beyond the 90-day period are strictly at the sole discretion of Out of Darts.
- Who is Covered: This warranty covers the original purchaser of the item and is partially transferable to subsequent owners of the purchased product if appropriate documentation (i.e., the original order number and/or receipt) is provided. Out of Darts reserves the right to refuse warranty coverage when doing so exceeds reasonable expectations.
- What is Not Covered: This warranty does not cover normal wear and tear, modifications or alterations made by the user, stripped screws or gears, burned-out motors resulting from stalls, or damage caused by improper battery maintenance (including failing to charge a LiPo before use properly).
- What We Will Do: Out of Darts will, at our sole discretion, repair the defective item, replace it with an equivalent product, or issue a refund or in-store credit.
- How to Get Service: Email orders@outofdarts.com with your order number, a description of the issue, and clear photos or a video of the defect.
Legal Disclosures:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any implied warranties, including the implied warranty of merchantability, are limited in duration to the 90-day term of this limited warranty.